Index

Unify To Simplify All Your Communication Needs


Eliminate CAPEX Costs, Reduce Monthly Communications Costs Up To 75%

Frustrated with all the expense and time it seems to take to assemble and manage all your communication services? First there's the phone system, which then leads to voice mail storage. Next an email server and before you know it, you're looking at a conferencing server and IM server. And what about ACd services and collaboration services! Does it ever stop? Want to stop buying hardware that becomes immediately obsolete? What to stop the madness of managing individual communications services?

With PanTerra's WorldSmart service, buying CAPEX is a thing of the past and so is managing all those individual communications services. WorldSmart unifies all your communications services into a single easy to use and administer on-demand service. WorldSmart services run in a reliable datacenter and are delivered to you "on-demand" through your existing data network. And with WorldSmart, you not only get all the PBX voice services you need, but many more communications services you already depend on, like Email, Company wide Calendar/Contacts, Audio Conferencing, Web Collaboration, Desktop Sharing, Inbound Call Center, Business Secure IM and SMS Messaging, saving you even more money. In fact, you can save up to 75% over separately priced individual service offerings.

WorldSmart Saves You Both CAPEX and Monthly Communications Costs
Unify All Your Communication Services On-Demand With WorldSmart


Unify All Your Communications Needs with WorldSmart

Our Consultative Approach
We perform a detailed analysis of the call-flow and work-flow in your current situation Identification of any strengths and weaknesses in your existing system Interviews with the administrators and managers that would be affected by changes to the current system We fully understand your business goals and your existing telephony infrastructure

Problem Solving
We identify key call center features needed to be successful We make detailed recommendations for new workflow

Demonstration
We “show you the way” through a detailed demonstration of the PanTerra Call Center Solution as it pertains to you business Deep-dive into the User, Manager and Administrator experience

WAN Evaluation / VoIP Assessment
QOS testing to determine the stability of your network connections Capacity testing to determine the total number of concurrent calls that can be handled Performance of a telecom audit to identify the savings involved in deploying VoIP

Proposal Process
Make recommendations for proposed call flows based on your organizations goals Make services recommendations based on the fit between your organizations needs and PanTerra’s services Make hardware recommendations based on the

Installation Assistance
IP Phone configuration LAN/Router recommendations Extension/Agent set-up ACD and Auto Attendant Configuration Telecom Service Provider Cut-over